CSE-IT Quick Facts 2025

General Statistics

22
Units supported
54
Full-time IT staff
$743.45
FY25 primary services cost per headcount

Uptime

99.9%
Server uptime
95%
Lab computer uptime
99.75%
Lab printer uptime

Customer Satisfaction

Based on 137 responses to May 2025 survey of faculty, staff, and graduate students.
Scale is 1 to 5, with 5 being the best rating.

4.02
Timely response to tickets or questions
3.90
General level of communication
3.92
Overall satisfaction

Tickets

Ticket response time Service Level Agreement is 4 hours
Ticket feedback rating based on 474 TeamDynamix ticket feedback survey responses. 
Statistics based on tickets received during calendar year 2024.

5,028
Tickets
775
Poster printing requests
23 min
Median initial response time
91.7%
Response within 4 hours
6.44 hr
Median resolution time
4.75
Ticket feedback rating

By Department

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Detail By Department

Unit # of tickets Median Response (hrs)
OIT Proactive Support 1872 2.07
CSci 575 12.11
CSE-IT 474 5.62
ME 431 24.12
Other 402 3.14
CEMS 204 10.62
Physics 172 15.09
ECE 163 23.8
Math 134 10.69
BME 113 17.87
CEGE 93 16.17
AEM 71 10.49
ESci 53 21.36
MNC 46 31.65
Chem 45 5.1
ISyE 35 6.3
Dean's Office 35 7.42
OIT (Other) 27 11.59
Student Services 24 2.78
Anderson Labs 18 19.36
SAFL 17 66.65
MRSEC 17 5.55
CharFac 15 23.6
TLI 9 16.03
HSTM 8 1.46
Data Science Initiative 7 47.68
CSE Shop 6 118.86
IPRIME 5 11.52
AI Leaf 3 30.08
MNRI 2 17.22
MNGS 1 35.8
ATP Bio 1 2.71

Notes:

  • Ticket resolution times vary by incident or request complexity.
  • Resolution times may include periods of waiting for client response due to quirks of TeamDynamix
  • Department is based on the unit TeamDynamix has for the requester (data may be inaccurate for staff with multiple appointments)

CSE Labs

Statistics for calendar year 2024. Feedback score out of 5 based on 42 responses to May 2025 labs survey.

 

101
Course Lab Reservations

 

4.21
Average feedback score

College-Wide Labs

412
Lab Computers
9,703
Labs users

Department Instructional Labs

372
Lab Computers
2,541
Labs users

Hardware and VMs

1,115
Desktops and Laptops (all OSes)
169
College-level linux hosts
683
Department linux hosts

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Linux Hosts By Department

Group Total
CSELABS 360
SPA 175
CSE 169
ECE 161
CS&E 155
PGC 81
MATH 49
ME 46
STAT 7
ESCI 5
CEMS 2
AEM 1
CEGE 1
ISyE 1

Software

364
Windows apps available
220
Apps installed on Windows lab machines
5,952
Packages installed on Linux machines

Download Software

The Download Software site allows students to Access and download software provided by the College of Science and Engineering.

 

8
Apps available for student downloads

 

5,993
Apps downloaded

Software and Web Development

College-Supported Custom Applications

16
Total products supported
44%
college-wide products

College Website

 

48
Distinct units on the website

 

17,626
Pages on the website

Math Assessment Tool

Pilot running fall 2024 and spring 2025. Feedback based on 241 spring 2025 survey responses. 
Feedback rated on a scale from 1 to 5.

28
Sections using MAT
6,540
Students using MAT
3.82
Average feedback rating

UNITE

Statistics are for Spring 2025, as of March 1, 2025.

53
UNITE Sections Offered
2,979
UNITE Enrollments
14
Non-UNITE Courses Recorded
761
Enrollments in non-UNITE but recorded courses
11
UNITE-equipped classrooms
4
OCM-equipped classrooms used by UNITE courses

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Detail By Department

Unit UNITE Sections Offered UNITE section enrollments Non-UNITE sections recorded non-UNITE section enrollments
AEM 3 124 1 25
BME 7 335 - -
CEMS - 2 - -
CS 15 1,543 5 209
Data Science 1 4 - -
ECE 13 276 5 206
ISyE 6 235 1 65
MATH - - 2 256
ME 2 64 - -
STAT 6 388
  • Statistics courses offered through Data Science program
  • Co-taught course enrollments, like AEM 8421 / EE 5235, count only once in overall total, but also count in the total of both departments
  • Statistics are for Spring 2025, as of March 1, 2025

Research Support

39
Projects supported
22
Advanced Research Support Projects (subset of total projects)
169
Research Data Storage shares

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Advanced Research Support by Dept

Group Number of projects
CS 6
College-Wide 5
CEMS 4
AEM 2
ME 1
ELOS 1
PGC 1
Physics 1
MNC 1

Secure Data Center

9
Projects
3
Departments
29
Users