News

Service Outage
Service Outage

Service Outage: Keller Hall systems

Posted January 28, 2022

On 01/28/22 at 7:45 AM, CSE-IT discovered that several workstations and servers on the first floor of Keller Hall appeared to have lost power. This includes the data center located on the first floor. Symptoms include: being unable to log into affected systems and the affected systems being unreachable over the network

Person fixing technology
Planned Maintenance

Planned Maintenance: January 16, 2022

Posted January 5, 2022

CSE-IT systems will undergo routine maintenance from 4 a.m. to noon. Avoid using CSE UNIX home directories and project spaces and MacOS systems maintained by CSE-IT via UMN’s Jamf Pro.

Closeup of a person using a laptop and smartphone.

Deadline to Migrate Classic Google Sites Extended

Posted December 15, 2021

Google recently announced that it is extending the deadline to migrate classic Google Sites to new Google Sites to June 30, 2022.

Service Degradation
Service Degradation

Resolved: Service Degradation: File Servers

Posted December 14, 2021

On December 13th, CSE-IT began receiving reports of file server performance degradation. Symptoms include inaccessible home directories or project spaces.

Illustration of people standing on puzzle pieces
Career Opportunities

Now Hiring: Student Tech Support (CSE-IT Help Desk)

Posted December 13, 2021

The College of Science and Engineering Information Technology (CSE-IT) office is seeking to hire a Student Tech Support (CSE-IT Help Desk) to assist CSE-IT staff in supporting the technology needs of CSE departments, staff, and faculty. On-the-job training is provided to advance to higher tiers of technical support.

code glasses
Career Opportunities

Now Hiring: Service Desk Lead

Posted December 10, 2021

The College of Science and Engineering Information Technology (CSE-IT) office is seeking to hire a Service Desk Customer Service Lead to act as the general Support Coordinator for CSE-IT supported departments. The Customer Service Lead will also be responsible for managing the CSE-IT Service Desk Incident Management and Request Fulfillment processes, as well as providing technology consulting and business analysis for college faculty, staff, and students.

Service Outage
Service Outage

Service Outage: VOLE 2D

Posted December 9, 2021

At 2:00pm on 12/09/21, CSE-IT began receiving reports of connection issues with VOLE 2D . An error message may be displayed stating: "Timeout while waiting for response" when attempting to sign in. Current workaround is to connect to VOLE 3D

Service Outage
Service Outage

Resolved: Service Outage: Adobe Licenses

Posted December 7, 2021

On 12/7, CSE-IT noticed and began receiving reports of issues with Adobe Licenses. Symptoms include: Adobe licenses becoming inactive

Person fixing technology
Planned Maintenance

Planned Maintenance: December 12, 2021

Posted December 2, 2021

CSE-IT systems will undergo routine maintenance from 4 a.m. to noon. Avoid using CSE UNIX home directories and project spaces and MacOS systems maintained by CSE-IT via UMN’s Jamf Pro.

LinkedIn Learning Contract Expiration
Service Updates

LinkedIn Learning Contract Expiration

Posted November 10, 2021

As of April 15, 2022, the University’s contract with LinkedIn Learning will expire.