Now Hiring: Windows System Administrator
The College of Science & Engineering is seeking a Windows System Administrator to join its Service Coordinator Team. The focus of this position is performing systems and database administration as well as core operational support for Windows OS.
Responsibilities
Application Deployment (40%)
- Serve as subject matter expert for Configuration Manager application deployment
- Provide training assistance to CSE-IT staff in Configuration Manager application deployment
- Execute Configuration Manager application deployments
- Provide oversight and assistance in ensuring all deployments reach 90% compliance
- Provide oversight and assistance with Client Configuration Manager (CCM) health
- Align documentation to comply with Software Support & License Management needs
Active Directory (20%)
- Serve as subject matter expert for Active Directory
- Provide training assistance to CSE-IT staff in Active Directory
- Advise, design, and execute changes and improvements to CSE-IT Active Directory space
- Responsible for Organizational Unit management
- Responsible for CSE-IT Active Directory account management
- Serve as liaison to OIT regarding AD account management
- Design and implement account management policies as needed for CSE instructional labs
Group Policy (15%)
- Serve as subject matter expert for Group Policy
- Provide training assistance to CSE-IT staff in Group Policy
- Responsible for CSE-IT Group Policy management
- Document Group Policy Objects as needed for ITSC
Software acquisition and inventory management (10%)
- Responsible for software acquisition and software inventory management under direction of Software Support & License Management service.
- Align software inventory documentation to comply with Software Support & License Management needs.
Advanced Windows Desktop Support (10%)
- Act as an escalation point for more complex windows issues for Service Desk and IT Service Coordinators
Storage (5%)
- Storage support liaison for all issues related to storage for ITSC
- Develop and execute storage curation for files.umn.edu
- Maintain documentation on all CSE-IT files.umn.edu shares
- Provide support for all issues related to ACLs and mount points for CSE-IT files.umn.edu shares
- Provide oversight of CSE-IT files.umn.edu usage
- Develop and execute CSE Labs storage policies
Qualifications
Required Qualifications
- A BA/BS degree in a field related to system administration or a combination of related education and work experience in the areas of system administration to equal four years
- Experience providing Tier 2-level technical support
- Demonstrated experience managing both technical problems and interpersonal customer service issues in a demanding work environment
Preferred Qualifications
- Experience working with the following technologies highly desirable
- Configuration Manager
- Active Directory
- Group Policy
- Storage
- Powershell scripting
- Experience with database hosting