Service Desk and Support
What’s Included
- Zoom drop-in support (click the yellow “Zoom drop-in” button on the CSE-IT homepage)
- In-person support
- Email support at csehelp@umn.edu
- Phone-in support at 612-625-0876
What’s Not Included
- OIT technology support (UMN internet passwords, DUO connections, email troubleshooting, eduroam support)
What You Need To Do
Need an immediate response?
- Phone: 5-0876
- Zoom Drop-In: CSE-IT’s Virtual Front Desk
Response within 4 business hours okay?
- Email: csehelp@umn.edu
Use Guidance
Preferred
Given preference, where possible.
Life Cycle Phase
Available
Currently available for use.
More About Primary Support Services
- Consulting: Purchase, Process, and Technology
- Database Hosting
- Information Security
- IT Asset and Inventory Management
- Loaner Equipment - Checkout and Management
- Purchase & Vendor Management
- Software Licensing Information
- Software Support and License Management
- Special Events
- Standard Networking
- Training and Documentation
- Web Hosting
- Website Support / Consulting