Software Support and License Management

Provides a one-stop shop for all things related to software purchasing and licensing.

What's Included

• Software License Management
  • Administrative
  • Instructional
  • Research
• Security review for software that will handle private or restricted data.
• Office of General Counsel (OGC) compliance
  • Ensuring OGC review and approval
  • Clearinghouse for license usage questions
• Software pre-purchase consultation
• Vendor communication
  • Purchasing and renewals
  • Resolving license issues
• Provide download and installation instruction
• Documentation
  • Licensees
  • License contracts
  • License purchases
  • License renewals
• License Server support
• Downstream communication to ensure deployment of client software where needed

What's Not Included

• Installation of client software
• Troubleshooting client software usage issues
• Installing and upgrading license servers
• Troubleshooting license server installations and upgrades
• License server warranty

What You Need To Do

• Assist CSE-IT for larger licenses by working with license holders in your unit for license renewals, budgets, and communications
• Periodically review your department's use of licenses