Software Support and License Management

Provides a one-stop shop for all things related to software purchasing and licensing.

What's Included

  • Software License Management
    • Administrative
    • Instructional
    • Research
  • Security review for software that will handle private or restricted data.
  • Office of General Counsel (OGC) compliance
    • Ensuring OGC review and approval
    • Clearinghouse for license usage questions
  • Software pre-purchase consultation
  • Vendor communication
    • Purchasing and renewals
    • Resolving license issues
  • Provide download and installation instruction
  • Documentation
    • Licensees
    • License contracts
    • License purchases
    • License renewals
  • License Server support
  • Downstream communication to ensure deployment of client software where needed

What's Not Included

  • Installation of client software
  • Troubleshooting client software usage issues
  • Installing and upgrading license servers
  • Troubleshooting license server installations and upgrades
  • License server warranty