Software Support and License Management
Provides a one-stop shop for all things related to software purchasing and licensing.
What's Included
- Software License Management
- Administrative
- Instructional
- Research
- Security review for software that will handle private or restricted data.
- Office of General Counsel (OGC) compliance
- Ensuring OGC review and approval
- Clearinghouse for license usage questions
- Software pre-purchase consultation
- Vendor communication
- Purchasing and renewals
- Resolving license issues
- Provide download and installation instruction
- Documentation
- Licensees
- License contracts
- License purchases
- License renewals
- License Server support
- Downstream communication to ensure deployment of client software where needed
What's Not Included
- Installation of client software
- Troubleshooting client software usage issues
- Installing and upgrading license servers
- Troubleshooting license server installations and upgrades
- License server warranty
Use Guidance
Preferred
Given preference, where possible.
Life Cycle Phase
Available
Currently available for use.
More About Primary Support Services
- Consulting: Purchase, Process, and Technology
- Database Hosting
- Information Security
- IT Asset and Inventory Management
- Loaner Equipment - Checkout and Management
- Purchase & Vendor Management
- Service Desk and Support
- Software Licensing Information
- Special Events
- Standard Networking
- Training and Documentation
- Web Hosting
- Website Support / Consulting