CSE-IT Quick Facts 2026

General Statistics

22
Units supported
50
Full-time IT staff (as of 6/1/26)
$723.44
FY26 primary services cost per headcount

Uptime

99.9%
Server uptime
96.1%
Lab computer uptime
99.8%
Lab printer uptime

Customer Satisfaction

Based on 66 responses to March 2026 survey of faculty, staff, and graduate students.
Scale is 1 to 5, with 5 being the best rating.

3.74
Timely response to tickets or questions
3.60
General level of communication
3.63
Overall satisfaction

Tickets

Ticket response time Service Level Agreement is 4 hours
Ticket feedback rating based on 500 TeamDynamix ticket feedback survey responses. 
Statistics based on tickets received during calendar year 2025.

5,591
Tickets
79.8%
% responded within 4h
47 min
Median initial response time
7.19 hr
Median resolution time
1,235
Poster Printing Requests
4.71
Average feedback score (all ticket types)

Details by Department

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View Details

Tickets by unit

Unit # Tickets Med Resolve Time
OIT Proactive Support 1888 1.43
CSci 652 23.46
CSE-IT 458 7.98
Other 353 5.27
ME 344 17.12
ECE 343 27.72
CEMS 268 12.69
BME 219 32.23
Physics 207 11.15
Math 185 6.73
CEGE 119 21.5
SAFL 77 46.13
AEM 68 14.06
Dean's Office 51 11.49
ISyE 48 19.24
ESci 46 21.88
OIT (Other) 42 24.13
Chem 39 2.28
MNC 35 64.55
MRSEC 34 10.36
CharFac 25 25.17
Anderson Labs 22 49.49
Student Services 16 4.75
HSTM 11 4.35
Data Science Initiative 11 72.81
CSE Shop 9 12.83
MNGS 7 18.09
MNRI 6 10.65
TLI 6 3.13
ATP Bio 2 35.1

Notes:

  • Ticket resolution times vary by incident or request complexity.
  • Resolution times may include periods of waiting for client response due to quirks of TeamDynamix
  • Department is based on the unit TeamDynamix has for the requester (data may be inaccurate for staff with multiple appointments)

By Department

CSE Labs

Statistics for calendar year 2025. Feedback score out of 5 based on 15 responses to March 2026 labs survey.

 

79
Course Lab Reservations

 

3.93
Average feedback score (15 responses)

College-Wide Labs

407
Lab Computers
8,359
Labs users
1,406
VOLE Users (Aug-May)

Department Instructional Labs

394
Lab Computers
2,786
Labs users

Hardware and VMs

1,436
Desktops and Laptops (all OSes)
185
College-level linux hosts
541
Department linux hosts

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Linux Hosts By Department

Group Total
CSELABS 356
CSE 185
SPA 151
CS 134
ME 89
PGC 81
MATH 37
ECE 32
STAT 6
CEGE 4
CEMS 3
ESCI 2
AEM 1
ISYE 1

Software

285
Windows apps available
121
Apps installed on Windows lab machines
6,000
Packages installed on Linux machines

Download Software

The Download Software site allows students to Access and download software provided by the College of Science and Engineering.

 

8
Apps available for student downloads

 

5,071
Apps downloaded

Software and Web Development

College-Supported Custom Applications

16
Total products supported
50%
college-wide products

College Website

 

52
Distinct units on the website

 

17,936
Pages on the website

LEAP

Learning Engagement and Assessment Platform. Feedback based on 191 spring 2026 survey responses. 
Feedback rated on a scale from 1 to 5. Sections and students for prior calendar year.

25
Sections using LEAP
4,557
Students using LEAP
4.01
Average feedback rating

UNITE - NOT UPDATED

Statistics are for Spring 2025, as of March 1, 2025.

48
UNITE Sections Offered
1,980
UNITE Enrollments
41
Non-UNITE Courses Recorded
3,127
Enrollments in non-UNITE but recorded courses
11
UNITE-equipped classrooms
4
OCM-equipped classrooms used by UNITE courses

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Detail By Department

Unit UNITE Sections Offered UNITE section enrollments Non-UNITE sections recorded non-UNITE section enrollments
TOTAL 48 1,980 41 3,127
AEM 6 345 3 64
BME 2 53 1 47
CEGE - - 1 53
CEMS - 1 - 25
CS 4 220 19 2012
Data Science 1 2 - -
ECE 20 403 10 610
ESci - - 1 67
HSCI - - 1 79
ISyE 7 455 1 60
MATH - - 1 56
ME 2 104 1 49
STAT 6 397 - -
  • Statistics courses offered through Data Science program
  • Co-taught course enrollments, like AEM 8421 / EE 5235, count only once in overall total, but also count in the total of both departments
  • Statistics are for Spring 2026, as of March 1, 2026

Research Support

41
Projects supported
9
Advanced Research Support Projects (subset of total projects)
277
Research Data Storage shares

Secure Data Center

9
Projects
3
Departments
51
Users