Resolved: Service Outage: Collegiate Website Work
Service Outage

When

Wednesday, March, 24

Services Affected

Collegiate Website Work

Outage Description

Throughout Wednesday, March, 24 the University’s Drupal vendor is experiencing various service degradations and are rebooting servers in attempts to resolve these issues.

Both Drupal Enterprise and Lite sites across the University - including CSE Web at cse.umn.edu and all departmental and unit sites within it -  are expected to experience rolling outages and downtime while the servers are being rebooted and the vendor remediates critical issues.

This issue affects all customers working with the vendor, not just the University. A ticket with the vendor is open as they are working to restore site availability

Outage Updates

  • 03/25/2021, 12:45 a.m. All sites have been restored as 12:45 am. The vendor will provide a  Root Cause Analysis for this service interruption once they obtain additional information from their provider as well as a remediation plan to ensure this does not occur again in the future.
  • 03/24/2021, 10:00 p.m. We are still waiting on the vendor to restore services.
  • 03/24/2021, 8:00 p.m. We are still waiting on the vendor to restore services.
  • 03/24/2021, 6:00 p.m. We are still waiting on the vendor to restore services.
  • 03/24/2021, 4:00 p.m. We are still waiting on the vendor to restore services.
  • 03/24/2021, 3:30 p.m. We are still waiting on the vendor to restore services.
  • 03/24/2021, 2:26 p.m. We are waiting on the vendor to restore services.
  • 03/24/2021, 1:56 p.m. CSE Web is loading a generic “Temporarily Unavailable” message. The University’s Drupal vendor is still working on restoring services. Restoring CSE Web is dependent on vendor services being restored.
  • 03/24/2021, 1:43 p.m. CSE Web is experiencing downtime, where the site will not load. It was brought to CSE-IT’s attention that an unofficial communication around potential downtime was sent out at around 1:30 PM.

Share