Custom Solutions Maintenance

Provides maintenance services for custom solutions in the CSE-IT Software & Web Development Portfolio.

What's Included

• Consulting and business analysis on existing custom solutions.
• Bug fixes.
• Enhancement requests will be evaluated on a case by case basis. Smaller enhancements will be integrated into ongoing work based on SLAs. Larger enhancements may be directed to the Custom Solutions Development service.
• Upgrades to ensure a solution continues to meet CSE and University version standards for language, operating system, security, software dependencies, accessibility, etc.
• Coordination with vendors to apply patches, updates, and security fixes, as necessary.

What's Not Included

• Support for new software development or larger feature requests is provided via our Custom Solutions Development service.
• Systems that don’t adhere to current standards will receive “best effort” support.

What You Need to Do

• Contact [email protected] with questions, bug reports, or feature requests.
• Participate in a regular review process to ensure your application continues to be the best solution and is meeting required standards.
• Adhere to University Policy for Accessibility of Information Technology.
• Adhere to University Brand Policy: Trademarks, Logos, Colors, and Seal.
• Adhere to University Information Security Policy.
• Follow University guidelines for Domains and Branding.
• Follow other relevant guidelines and policies such as FERPA.