[RESOLVED] Vole Cluster Login Errors

[12/3, 10:00am CST] VOLE is back online and accepting user connections. Work has concluded on the issue, and this Major Incident is resolved. If you encounter any further issues connecting to VOLE, please report them to [email protected] at your earliest convenience.

[4:30pm CST] VOLE appears to be back online and accepting user connections again. Work has concluded on this Major Incident, however, the situation will continue to be monitored until tomorrow, 12/2/24. If you encounter any issues connecting to VOLE, please report them to [email protected] at your earliest convenience.

[3:00pm CST] VOLE appears to be back online and accepting user connections again. We are awaiting confirmation from users that the issue is resolved. Students who typically use VOLE are encouraged to attempt a connection, and to report any issues to [email protected].

[2:00pm CST] Solution testing continues. Students needing to work in a Linux environment should continue to utilize CSE Lab machines via SSH in the meantime.

[1:30pm CST] A root cause has been identified, and solutions are currently being tested. Students needing to work in a Linux environment should continue to utilize CSE Lab machines via SSH in the meantime.

[1:00pm CST] Root cause investigation continues, with theories currently being tested. Students needing to work in a Linux environment should connect to CSE Lab machines via SSH in the meantime.

[12:30pm CST] Root cause investigation continues and conversations with vendors are ongoing. Students needing to work in a Linux environment should connect to CSE Lab machines via SSH in the meantime.

[11:30am CST] Vendors have been contacted. Investigation and troubleshooting continues. Initial diagnosis of the problem has memory issues as the root cause, with solution testing ongoing on a small number of nodes. Students needing to work in a Linux environment should connect to CSE Lab machines via SSH in the meantime.

[9:42am CST] CSE-IT became aware of VOLE errors preventing widespread user logon. The situation is under active investigation with updates to follow.