News
Now Hiring: Student Tech Support (CSE-IT Help Desk)
Posted
The College of Science and Engineering Information Technology (CSE-IT) office is seeking to hire a Student Tech Support (CSE-IT Help Desk) to assist CSE-IT staff in supporting the technology needs of CSE departments, staff, and faculty. On-the-job training is provided to advance to higher tiers of technical support.
Now Hiring: Service Desk Lead
Posted
The College of Science and Engineering Information Technology (CSE-IT) office is seeking to hire a Service Desk Customer Service Lead to act as the general Support Coordinator for CSE-IT supported departments. The Customer Service Lead will also be responsible for managing the CSE-IT Service Desk Incident Management and Request Fulfillment processes, as well as providing technology consulting and business analysis for college faculty, staff, and students.
Resolved: Service Outage: VOLE 2D
Posted
At 2:00pm on 12/09/21, CSE-IT began receiving reports of connection issues with VOLE 2D . An error message may be displayed stating: "Timeout while waiting for response" when attempting to sign in. Current workaround is to connect to VOLE 3D
Resolved: Service Outage: Adobe Licenses
Posted
On 12/7, CSE-IT noticed and began receiving reports of issues with Adobe Licenses. Symptoms include: Adobe licenses becoming inactive
Planned Maintenance: December 12, 2021
Posted
CSE-IT systems will undergo routine maintenance from 4 a.m. to noon. Avoid using CSE UNIX home directories and project spaces and MacOS systems maintained by CSE-IT via UMN’s Jamf Pro.
LinkedIn Learning Contract Expiration
Posted
As of April 15, 2022, the University’s contract with LinkedIn Learning will expire.
Planned Maintenance: November 14, 2021
Posted
CSE-IT systems will undergo routine maintenance from 4 a.m. to noon. Avoid using CSE UNIX home directories and project spaces and MacOS systems maintained by CSE-IT via UMN’s Jamf Pro.
Resolved: Service Degradation: CSE Printers unable to print
Posted
At 9am on Monday, November 01, 2021, CSE-IT began receiving reports of issues regarding printers in CSE Labs. Users are currently unable to print.
You would get an error message of having zero balance or card not found in database
Updated Service: CSE Labs Process Limits
Posted
The number of processes you can run on a CSE Lab machine has changed to match the limits of the Virtual Online Linux Environments (VOLE).
Resolved: Service Degradation: Network Outage/ Degradation
Posted
At 9:51am, CSE-IT began receiving reports of issues regarding network outage within all CSE departments. Symptoms include: No network connectivity and unable to connect to computer remotely.