Web Support - Basic
Provides website guidance, consulting, instruction, triage, and troubleshooting, for standard University web platforms and tools including Drupal Lite and Google Sites.
What's Included
- Recommendations for matching the right solution to meet your needs.
- Student group website consultations.
- Basic instructions for creating and editing Google Sites.
- Assistance requesting new Drupal Lite sites through the Office of Information Technology.
- Advice on University policies and standards including digital accessibility and branding.
What's Not Included
- All support relating to CSE unit websites and Enterprise Drupal is available via our Collegiate Website Work service.
- Significant website customization or assistance is available via CSE-IT’s Custom Solutions Development and Custom Solutions Maintenance services.
What You Need to Do
- For new websites, request a Drupal Lite site or create a Google Site.
- For existing websites, email help@umn.edu to report issues or request assistance.
- Manage content on your site.
- Ensure your site adheres to the University of Minnesota’s accessibility standards.
- Ensure your site adheres to the University of Minnesota’s branding policy.
Use Guidance

Accepted
May be used when "Preferred" is not an option.
Life Cycle Phase

Available
Currently available for use.
More About Primary Support Services
- Consulting: Purchase, Process, and Technology
- Database Hosting
- Information Security
- IT Asset and Inventory Management
- Loaner Equipment - Checkout and Management
- Purchase & Vendor Management
- Service Desk and Support Oversight
- Software Licensing Information
- Software Support and License Management
- Special Events
- Standard Networking
- Training and Documentation